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iPhone in Windows 7 “no new videos or pictures were found on this device”

Recently upgraded to Windows 7, and I plugged in my iPhone like I normally would on Windows XP to download all the pictures and videos I took.

I plugged in my iPhone, and Windows 7 did detect the iPhone, but when I selected to import the images, I quickly got a “no new videos or pictures were found on this device” message.

I found out that you have to first disable passlock on your iPhone.

So, go under Settings icon and click on General Settings.  There you will be able to turn Passlock off.

Once turned off, plug it into the USB port again, and everything should work from there.

Don’t forget to turn passlock ON after you are done downloading the pictures and videos!


Categorised as: Hardware/Software


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