• Browse to your SuperHub’s IP Address (e.g. or external IP) and log in
  • Select “Advanced Settings” and click “Yes” to confirm you want to view these
  • Select “Firewall” from the list
  • Tick “IPSec Pas-Tthrough”, “PPTP Pass-Through” and “Multicast Pass-Through” at the bottom of the page
  • Click “Yes” to confirm settings change
  • Try to connect your VPN again.

This allows the traffic through for VPN authentication and should now allow your VPN to connect as normal.