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How to configure shared Office 365 mailbox on iOS

Configuring a shared Office 365 mailbox on an iOS device using IMAP

Updated 27/07/17

On the iPad or iPhone, go to SETTINGS > MAIL > ADD ACCOUNT
Select OTHER from the list of types.
iOS Shared Office 365 Mailbox Step 1
Select ADD MAIL ACCOUNT

iOS Shared Office 365 Mailbox Step 2
Enter a name for the mail account (eg “Enquiries”)
Enter the email address of the shared mailbox
Enter the password of a mailbox that has access to the shared mailbox (eg your own password if you have access to the shared mailbox)
Enter a description for the mailbox (eg “Enquiries”)
Tap NEXT
Select IMAP
iOS Shared Office 365 Mailbox Step 3
Fill in the blank information:

iOS Shared Office 365 Mailbox Step 4

i) Host name: outlook.office365.com

ii) In the user name box, enter the email address of the account that has access to the shared mailbox, followed by a “\” and then the email address of the shared mailbox itself. (eg “your.name@yourdomain.com\enquiries@yourdomain.com”)

iii) Outgoing mail server: smtp.office365.com

iv) User name: Enter the email address of the mailbox with the permission to “send as” the shared mailbox.

v) Password: Enter the password of the mailbox with the permission to access the shared mailbox (same as step ‘iv’ above)

vi) Tap NEXT

Tap SAVE.
iOS Shared Office 365 Mailbox Step 5
Switch off the NOTES sync which should leave just MAIL switched on.
Tap SAVE
Exit the MAIL app by ending the task (doublle press the HOME button and slide the Mail app off the top of the screen)
Enter the MAIL app and check that the account works

 


Categorised as: Exchange, Microsoft, Outlook


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